Question 1

What is Praisely?

Accepted Answer

Praisely makes it easy for your customers to leave Google reviews. They scan your QR code, rate their visit, tap what they liked or didn't, and get short AI drafts from their own answers that they can edit and post on Google.

Question 2

How do I add a business?

Accepted Answer

Go to Businesses and click New business. Add your name, business type, logo and your Google review link. Once it's created, open it with Manage to set up the review topics and get your QR code.

Question 3

Where do I find my Google review link?

Accepted Answer

Open your business on Google Maps or your Google Business Profile, choose "Ask for reviews" (or "Share review form") and copy the link. Paste it into the Google review link field when you create or edit your business.

Question 4

What do the business statuses mean?

Accepted Answer

"Review link ready" means the business is active and has topics, so customers can leave feedback. "Setup needed" means you haven't added any review topics yet. "Disabled" means the review form is turned off and customers see an unavailable message.

Question 5

How do AI auto-replies work?

Accepted Answer

Connect your Google Business Profile (signing in with the Google account that manages it does this for you), then turn on Auto-reply for your business on the Integrations page. When a new review comes in, Praisely writes a personal reply based on what the customer said and your chosen tone, and posts it on Google.

Question 6

Will it post replies without me checking?

Accepted Answer

Only if you turn auto-reply on. It's off until you switch it on. Once it's on, replies to reviews at or above your chosen minimum rating (4 stars by default) are posted for you, and reviews below it always wait on the Google Replies page for your approval. You can edit any reply before or after it's posted.

Question 7

How quickly are reviews answered?

Accepted Answer

Usually within a few minutes. Google notifies Praisely as soon as a review is posted, and we also check regularly as a backup.

Question 8

Which Google account should I use?

Accepted Answer

The one that owns or manages your Google Business Profile. It can be different from the account you sign in to Praisely with: you can connect another account from the Integrations page.

Question 9

What are SEO keywords?

Accepted Answer

Keywords are the words people type into Google when they look for a business like yours, for example "web developer in Kolhapur". When your Google profile uses the same words your customers search for, it's easier for them to find you and choose you.

Question 10

How does the SEO keywords feature work?

Accepted Answer

Every month, Google tells us what people typed before they found your business. We show you that list, and our AI picks out the searches that come from real customers and suggests more keywords that people in your city use. Soon we'll use these keywords to write your Google profile description and posts for you.

Question 11

Where do I find it?

Accepted Answer

Open your business from the Businesses page and choose the SEO keywords tab. You can also open it from the menu next to a business on the Integrations page. Your business must be linked to its Google Business Profile location first.

Question 12

What's free and what needs a paid plan?

Accepted Answer

Every business linked to Google can see the real searches people used to find it, for free. Plans that include AI SEO keywords also show which of those searches come from real customers, suggest new keywords for your business and city, and let you build your own keyword list.

Question 13

Why does it say "< 15" instead of a number?

Accepted Answer

Google only shares exact numbers for popular searches. For less common ones it only says "fewer than 15", to protect people's privacy. This is normal, especially for smaller businesses.

Question 14

Why do I see only a few searches, or none?

Accepted Answer

New or smaller Google profiles get fewer searches, and Google only reports searches it can count. The list covers the last 3 complete months and updates every month. The AI suggestions help fill the gap in the meantime.

Question 15

What do "Customer search", "Not a customer search" and "Your brand" mean?

Accepted Answer

"Customer search" means someone was looking for what you sell, so the words are worth using. "Not a customer search" covers things like job hunting, typos and unrelated searches. "Your brand" means people searched your business name, so they already know you and you don't need to target those words.

Question 16

How often are keywords updated?

Accepted Answer

Automatically once a month, when Google releases new search data. You can also click Refresh at any time (up to once an hour).

Question 17

Can I remove or add keywords?

Accepted Answer

Yes. Remove any keyword you don't want and it stays hidden, even after the next update; you can restore it from Hidden keywords. On plans with AI SEO keywords you can also add your own.

Question 18

Does this change anything on my Google profile?

Accepted Answer

No. SEO keywords only reads your search data. Nothing is posted or changed on Google.

Question 19

What does "Your Google category may be holding you back" mean?

Accepted Answer

Your main Google category tells Google what kind of business you are, and it's one of the biggest factors in which searches you show up for. Each month we check whether it fits what you actually do. If it doesn't, we suggest better categories from Google's own list. To change it, open your Google Business Profile, choose Edit profile, then Business category. We never change it for you, because Google may review the change.

Question 20

Will this get my business to the top of Google?

Accepted Answer

Keywords help the right people find and choose your business, but no one can guarantee a ranking. Google ranks local businesses mostly by your business category, your reviews (how many, how good and how recent) and how close you are to the person searching. Collecting more good reviews with Praisely helps too.

Question 21

What does the AI profile description do?

Accepted Answer

Your description is the "From the business" text on your Google profile. Our AI rewrites it around the keywords your customers search for, so the right people are more likely to find and choose you. Open your business and choose the Google profile tab.

Question 22

Will it change my Google profile without asking me?

Accepted Answer

Never. The AI only writes a draft. You can read it next to your current description, edit it, and nothing changes on Google until you click Publish.

Question 23

Where does the AI get its information?

Accepted Answer

Only from your current Google description and your business details. It isn't allowed to add services, prices, awards or claims like "the best" that you haven't made yourself. Still, read the draft before publishing and make sure every service mentioned is one you really offer.

Question 24

Can I undo a change?

Accepted Answer

Yes. We save your old description before publishing. Open the History section on the Google profile tab and click Undo on the most recent change to put the old description back.

Question 25

Can the AI write descriptions for my services too?

Accepted Answer

Yes. The Services section on the Google profile tab lists the services on your Google profile. The AI writes a short description for each (up to 300 characters), which you can edit before publishing. Publishing only changes the descriptions: prices and everything else about your services stay as they are.

Question 26

Which services should I list?

Accepted Answer

Click "Suggest services" in the Services section. We suggest services based on what people actually search to find you, your business type and your description. The ones marked "people search this" match real searches, so they help most. Only add services you really offer.

Question 27

My Google profile has no services. Can I add them here?

Accepted Answer

Yes. Type the services you offer, one per line, and the AI writes a description for each. Only add services you really offer: the AI never adds services on its own. You can also add a service by hand while reviewing the draft.

Question 28

Can I undo a services change?

Accepted Answer

Yes. Click Undo on the most recent services change in History. It restores your services exactly as they were before, and removes any services that change added.

Question 29

Why hasn't my new description appeared on Google yet?

Accepted Answer

Google sometimes reviews profile changes before showing them publicly. This usually takes minutes, but can take a few days.

Question 30

Which plans include it?

Accepted Answer

Plans that include "AI Google profile description" (it covers services too). You can always see your current description and services, and undo a change, on any plan.

Question 31

What are Google posts?

Accepted Answer

Posts are short updates that appear on your Google Business Profile in Search and Maps. Posting regularly shows customers your business is active and gives them a reason to choose you.

Question 32

How does auto-posting work?

Accepted Answer

Open Google Posts, turn on auto-posting for a business and choose how often: every week, every 2 weeks or every month. Our AI writes each post from real data and works in the keywords your customers search for. You can also click "Write a post" any time.

Question 33

Will posts go on Google without me checking them?

Accepted Answer

Not unless you want them to. "Ask me before publishing" is on by default, so every post waits on the Google Posts page and we notify you. Turn it off if you'd like posts to publish automatically.

Question 34

What does the AI write about?

Accepted Answer

Only things based on real data: a recent 4 or 5 star Google review (review spotlight), what customers pick most on your feedback form, a helpful tip for your kind of business, an upcoming festival or occasion in your country, or a review milestone like 100 Google reviews. It never makes up prices, offers, opening hours or claims.

Question 35

Do posts come with a picture?

Accepted Answer

Yes, when you've added photos. Each post uses one of your own photos from the Post photos page, cropped to fit, with your logo in the corner. Festival and milestone posts also get a short strip like "Happy Diwali". We never add prices or phone numbers to the image. With no photos, posts go out as text.

Question 36

What is an AI review card?

Accepted Answer

On review spotlight posts you can click "Generate review card with AI". It makes a picture with your logo, the customer's review exactly as they wrote it, their star rating and your website, on a background designed by AI in your logo's colours. Each review gets one card, designed fresh for it; if the same review is featured again, its card is reused at no extra cost. Reviewers are shown by first name and initial only. AI review cards come with plans that include them, sometimes with a monthly limit. Festival posts can get an AI festive card the same way: a festive background designed for that festival, with your logo, the greeting (for example "Happy Diwali") and your website. Festive cards count towards the same monthly limit. Google prefers real photos of your business, so a card can occasionally be declined; if that happens the post still goes out as text.

Question 37

Which photos can I use?

Accepted Answer

Photos you or your team took at your business: the place, your products or work, or your team. You can upload them or add the ones already on your Google profile. If people can be recognised, tick that they agreed. Owner portraits aren't used on posts, because Google wants the place itself in post photos.

Question 38

Can I edit or remove a post?

Accepted Answer

Yes. You can edit or rewrite any draft before publishing it. Published posts can be removed from Google with "Remove from Google".

Question 39

Why was a post marked "Skipped"?

Accepted Answer

If a scheduled post is still waiting for your approval when the next one is due, the new post replaces it so drafts don't pile up. Posts you discard are also marked Skipped.

Question 40

What does the button on a post do?

Accepted Answer

If your Google profile has a phone number, the post gets a "Call now" button that phones you. Otherwise it has no button.

Question 41

Which plans include it?

Accepted Answer

Plans that include "AI Google posts", which also covers post photos and AI images. On any plan you can still turn auto-posting off, discard drafts, remove published posts and delete photos.

Question 42

What is the Google profile report?

Accepted Answer

A report on how your business looks and ranks on Google: a score out of 100, where you show up for the searches customers commonly use, which businesses you compete with, how your reviews compare, and a short list of what to improve.

Question 43

How do I get the free report?

Accepted Answer

Go to praisely.in/free-report, find your business, and enter your WhatsApp number. We'll prepare your report and send it to you on WhatsApp as a PDF, usually within one working day. No login or card is needed.

Question 44

Can I get the report instantly?

Accepted Answer

Yes, on plans that include the Google profile report. Open your business and choose the Report tab to create a fresh report in about 10 seconds, once a day. Each recommendation links straight to the Praisely feature that fixes it.

Question 45

How accurate are the rankings?

Accepted Answer

They're estimated from a Google search made at your business's location. Real results change with who is searching and where they are, so treat them as a guide to where you stand, not an exact position.

Question 46

Why is my report no longer available?

Accepted Answer

Google only lets us keep the business data in a report for 30 days. After that, just create a new one.

Question 47

How does a customer leave a review?

Accepted Answer

They scan your QR code (or open your review link), tap a star rating, select the topics that apply to their visit, and optionally add a comment. Praisely then drafts a few review options. They pick one, and it is copied and opened in Google so they can paste and post it.

Question 48

What are review topics?

Accepted Answer

Topics like "Food Quality", "Service" or "Cleanliness" are the choices customers tap on the form. The AI uses them to write specific, believable reviews, and you get a breakdown of what people liked. Add, remove and save them from the Review experience card on your business page.

Question 49

What are the additional feedback questions?

Accepted Answer

Turn on "What could we improve?" or "What didn't you like?" to collect extra private feedback. These answers are only visible to you and are never used in the public Google review.

Question 50

Can I preview what customers see?

Accepted Answer

Yes. The Customer preview on your business page updates live as you change topics and switch questions on or off. Use Preview customer page at the top to open the real form in a new tab.

Question 51

How do I download the QR code or sticker?

Accepted Answer

Open your business with Manage and scroll to Share with customers. Download QR Code saves a PNG for digital use. Download Sticker lets you choose 4 × 6 inch (print size with padding) or 9:16 (phone and stories) before downloading.

Question 52

Can I stop unhappy customers from posting on Google?

Accepted Answer

No. Google's review policy doesn't allow businesses to send only happy customers to Google (this is called review gating), and profiles that do it can lose reviews or be blocked from getting new ones. Every customer gets the same option to post on Google. What they pick under "What could we improve" also shows up in your dashboard, so you still learn what to fix.

Question 53

How do I choose or buy a plan?

Accepted Answer

Open Settings and click Change plan (or Upgrade plan), or go to the Billing page. Pick a plan, choose a plan length and payment type, then pay securely with Razorpay.

Question 54

Can I upgrade or change my plan while my current plan is active?

Accepted Answer

You can upgrade to a higher plan at any time. The new plan starts immediately and your current plan ends right away, so any time left on it is not refunded or carried over. You can't move to a lower plan (or re-buy the same plan) while your current plan is active; choose it once your current plan has ended or expired.

Question 55

What's the difference between Subscribe and Pay once?

Accepted Answer

Subscribe renews automatically at the end of each plan length, and you can cancel any time. Pay once charges for the chosen length up front and does not renew; afterwards you are moved to the free plan.

Question 56

How do I cancel auto-renewal?

Accepted Answer

Go to Settings, open Subscription & Plan and click Cancel subscription. You keep your plan until the end of the period you already paid for, then move to the free plan. After it ends you can choose a new plan.

Question 57

What happens when my plan ends?

Accepted Answer

You're moved to the free plan automatically and your limits change to the free plan's limits. You'll get a notification, and you can pick a plan again at any time.

Question 58

Do longer plans cost less?

Accepted Answer

Yes. You can pay monthly, or pay for a year and save on the monthly price. The exact saving is shown before you pay.

Question 59

How do promo codes work?

Accepted Answer

Enter your code in the Promo code box on the Billing page and click Apply. Each code can be used once per account, and on a subscription the discounted price applies to every renewal.

Question 60

What are my plan limits?

Accepted Answer

Each plan has a limit on the number of businesses and on AI reviews per month. Some features, like Google auto-replies and AI SEO keywords, are only included in certain plans. Open Settings, then View plan details, to see what your plan includes and how much you have used.

Question 61

What is the Praisely affiliate program?

Accepted Answer

You bring local businesses to Praisely, and you earn a share of what they pay: up to 20% for 12 months from their first payment, paid to your UPI or bank every month.

Question 62

Who can become an affiliate?

Accepted Answer

Anyone who works with local businesses: field sales people, freelancers, marketing agencies, accountants and consultants. You don't need to be a Praisely customer. Apply on the affiliate page; our team checks every request and replies within two working days.

Question 63

Does it cost anything to join?

Accepted Answer

No. Joining is free, and there's nothing to buy.

Question 64

How do customers get linked to me?

Accepted Answer

Share your link. Anyone who opens it and signs up within 60 days is your customer for good. Owners you meet in person can also type your code in Settings, before their first payment.

FAQ & how to use

Getting started

Google auto-replies

SEO keywords

Google profile description & services

Google posts

Google profile report

Review form & QR code

Plans & billing

Affiliate program

Account & support