Terms and Conditions

Praisely lets a business collect customer feedback through custom forms, QR codes, or links, and uses that feedback to generate suggested review drafts that a customer may choose to post on third-party platforms (such as Google, TripAdvisor, Zomato, or Amazon) in their own words.

You must provide accurate information when creating a business account and are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Certain features require a paid subscription plan. Plan pricing, limits, and features are described on our pricing page and may be updated from time to time. Payments are processed securely by our payment gateway partner, Razorpay. Fees are billed and refunded as described in our Cancellation and Refund Policy below.

Subscriptions (auto-renewing). You can cancel auto-renewal at any time from your dashboard settings. Cancelling stops future billing only — you keep access to your paid plan until the end of the period you've already paid for, after which your account moves to the free plan. Amounts already charged for the current billing period are non-refundable, since the plan's benefits are made available to you immediately on payment.

One-time (pay-once) plans. Fees paid for a prepaid term are non-refundable once the payment is confirmed and the plan is activated on your account.

Exceptions. We will review and, where appropriate, issue a refund if: (a) you were charged more than once for the same order due to a technical error, (b) an amount was debited from your account but the payment was never confirmed or the plan was never activated, or (c) a refund is otherwise required by applicable law. To request a refund under this section, email us at hello@praisely.in within 7 days of the charge, including your registered email, the Razorpay payment ID, and a description of the issue.

Approved refunds are processed to the original payment method through Razorpay and typically take 5–7 business days to reflect, depending on your bank or payment provider. We do not offer cash or alternate-method refunds.

Praisely generates review drafts strictly based on the rating and feedback a real customer provides about their own experience. Businesses and customers agree not to use Praisely to create, request, or post reviews that are fake, misleading, incentivized in violation of a review platform's policies, or that do not reflect the reviewer's genuine experience. The choice to edit and post a review is always the customer's, and Praisely is not responsible for the final content a customer chooses to publish.

When asking for reviews through Praisely, businesses agree to follow Google's review policies and not to:

• Offer discounts, gifts, payment or anything else in exchange for a review, or for changing or removing one.
• Ask only satisfied customers for reviews, or discourage or filter out negative ones.
• Ask employees, contractors, family members or anyone with a conflict of interest to review the business.
• Require customers to post on a device or at the premises, or ask for specific words, keywords or staff names in reviews.

Breaking these rules can lead review platforms to remove reviews or restrict a business's profile, and we may suspend accounts that do.

You agree not to:

• Use Praisely for any unlawful purpose or in violation of any third-party platform's terms.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to our systems.
• Upload content that is defamatory, abusive, or infringes another party's rights.

Praisely links customers to third-party review platforms (e.g., Google, TripAdvisor, Zomato, Amazon). We do not control and are not responsible for those platforms, their policies, or the content ultimately posted there.

Praisely and its underlying software, design, and branding are owned by Praisely or its licensors. Praisely is developed and maintained with our software development partner, Legitsoft. Businesses retain ownership of their own business data and the feedback content they collect.

We may suspend or terminate access to Praisely for violation of these Terms or for misuse of the service. You may stop using Praisely and close your account at any time.

Praisely is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted availability.

To the fullest extent permitted by law, Praisely and its team shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

We may update these Terms from time to time. Continued use of Praisely after changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at:

Praisely
SNO 52/4/2/1B, Paud Rd, Chandani Chowk, Bavdhan,
Pune, Maharashtra 411021, India
Email