Reply to every Google review automatically with AI
Customers read your replies before they choose you. Praisely writes a personal, on-brand reply to each new Google review within minutes and posts it for you, or waits for your approval.
- Personal replies that mention what the customer said
- Posted within minutes, day or night
- Approval for low ratings, edit any reply
Rahul Mehta
Great cold coffee and the staff were super friendly. Wifi was a bit slow though.
Response from Brew & Bean Cafe AI reply
Thanks, Rahul! We're glad you enjoyed the cold coffee and our team's welcome. Sorry about the slow wifi, we're upgrading our connection this week. Hope to see you again soon!
How it works
Set it up once, then every review gets an answer
- 1
Connect Google
Sign in with the Google account that manages your Business Profile. Your locations are imported in one click.
- 2
Choose your tone
Pick how replies should sound and the minimum star rating that can be posted without your approval.
- 3
Replies are written for you
As soon as Google notifies us of a new review, the AI drafts a reply based on what the customer wrote.
Features
Replies that sound like you, on time, every time
Personal, not templated
Each reply thanks the customer for the specific things they mentioned and answers any concern they raised.
Within minutes
Google tells Praisely the moment a review is posted, and we check regularly as a backup.
You stay in control
Dry run by default. Low ratings always wait for your approval before anything is posted.
Edit any reply
Change a draft before it goes out, or edit a posted reply later.
Your tone of voice
Friendly, professional, casual or warm: set the tone once and every reply follows it.
Alerts for what matters
Get notified when a review needs your attention, like a complaint waiting for approval.
Why replying to Google reviews matters
When someone finds your business on Google Maps, they don't just read the reviews. They read how you answered them. A profile where every review has a thoughtful reply tells new customers that real people run the business and care about the experience. Google itself recommends replying to reviews, and says it can help your business stand out.
The problem is time. Writing a good reply to every review, every day, is a job most owners don't have hours for. So reviews pile up unanswered, and the ones that most need a reply, the complaints, sit there longest.
How to reply to negative reviews
Stay calm, thank the customer, apologise for their experience, and offer to make it right offline. Never argue in public. Praisely's AI follows exactly these rules, and holds every low-rating reply for you to approve first. For examples you can copy, see our guide on how to reply to negative Google reviews.
Frequently asked questions
How does AI auto-reply to Google reviews work?
Connect your Google Business Profile by signing in with the Google account that manages it, then turn on auto-reply. When a new review arrives, Praisely reads it, writes a personal reply in your chosen tone and posts it on Google, usually within a few minutes.
Will replies go live without me checking?
Only if you want them to. Dry run is on by default, so replies wait for you to approve them. Reviews below your minimum rating (4 stars by default) always wait for your approval, even when automatic posting is on.
Does it reply to old reviews too?
Auto-reply only answers reviews that arrive after you turn it on, so your profile is never flooded with replies at once. For older reviews without a reply, generate an AI draft with one click, check it and post it.
Will every reply sound the same?
No. Each reply responds to what that customer actually wrote, mentioning the things they praised or the problem they raised, instead of a copy-paste "Thanks for your review".
Is it safe to connect my Google Business Profile?
Yes. You connect through Google's own sign-in, and Praisely only uses the access to read reviews and post replies and the profile features you turn on. You can disconnect at any time from your Google account.
Which plans include auto-reply?
AI auto-replies are included on paid plans that list Google auto-replies. Once enabled, there's no limit on the number of replies.
Never leave a Google review unanswered again
Connect your Google Business Profile and turn on AI replies in a few minutes.