Genuine reviews policy

Last updated: 29 October 2026

Google removes fake, paid and filtered reviews, and can block new reviews or show a warning on a business's profile. Praisely is built so that every review it helps collect is a real customer's own opinion, posted by them. These are the rules the product follows.

1. Customers post their own reviews

   Every review is posted by the customer, from their own Google account, on their own phone. Praisely never posts a review on anyone's behalf and never creates reviewer accounts.

2. No review gating

   Every customer gets the same path to Google, whatever rating they give. Praisely does not send happy customers to Google and unhappy customers somewhere else.

3. Drafts come only from the customer's own answers

   The AI turns the customer's stars, the topics they tapped and their own note into a draft. Drafts match the rating honestly, mention what the customer disliked when they said so, and never add facts the customer didn't give. The customer can edit any draft before posting.

4. No keywords in reviews

   Businesses can't put SEO keywords, place names or claims like “best in town” into customer reviews. Keywords belong only in the business's own profile description and posts.

5. No rewards for reviews

   Praisely never offers discounts, gifts or anything else in exchange for a review.

6. Honest replies

   Replies written by Praisely never ask a reviewer to change or remove their review. Replies to low-rated reviews wait for the owner's approval.